Privacy Policy

1Introduction & Scope

Digital Maniac ("Digital Maniac", "we", "our", or "us") is committed to safeguarding the privacy and security of your personal data and your customers' contact information. This Privacy Policy outlines how we collect, process, store, and protect information when you access or use our enterprise software-as-a-service platform, including our websites, Client Dashboard, and API connectors (collectively, the "Service").

By accessing or using Digital Maniac, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy and our Terms of Service.

2Information We Collect

We collect information in the following categories to provide and optimize the Service:

• Account & Workspace Data: Name, work email address, company name, billing details, password hash, and two-factor authentication credentials.
• Meta WhatsApp Business Credentials: Meta App ID, WhatsApp Business Account ID (WABA ID), Phone Number ID, Display Name, and system user authentication tokens necessary to route messages through the official Meta Cloud API.
• Audience Contacts & Broadcast Data: Phone numbers (formatted to international E.164 standards), customer names, custom attributes, tags, and suppression preferences uploaded by your team via CSV, Google Sheets, or REST APIs.
• Message Content & Transmission Telemetry: Approved message templates, broadcast message bodies, inbound customer replies, delivery receipts (sent, delivered, read, failed), and webhook payload logs.

3How We Use Your Information

We process collected data exclusively for authorized business purposes:

• Facilitating official WhatsApp message transmission directly through Meta Cloud API servers.
• Enforcing message delivery compliance, automated opt-out suppression, and template validation rules.
• Powering our multi-agent live chat inbox, conversation assignment, and audit logs.
• Drafting marketing copy and responses in our autonomous AI Content Studio.
• Generating delivery analytics, read-rate metrics, and subscription billing statements.

4Meta Platform Terms & WhatsApp Data Protection

Digital Maniac operates in strict compliance with the Meta Developer Platform Terms and the WhatsApp Business Solution Terms:

• No Unauthorized Reselling of Data: We never sell, rent, monetize, or trade your audience contact lists or customer message transcripts to third-party advertisers or data brokers.
• Direct Telecom Handshake: Your WhatsApp message content is transmitted directly to Meta's verified telecom infrastructure. Message bodies are encrypted in transit using Transport Layer Security (TLS 1.3).
• Meta Direct Billing Isolation: Meta bills your business account directly for official conversation telecom usage at ₹0.00 platform markup by Digital Maniac.

5Multi-Tenant Isolation & Security Architecture

All customer data is partitioned using PostgreSQL Row-Level Security (RLS) in our cloud database. Each workspace is cryptographically isolated, ensuring that members of one workspace can never view or query contacts, conversations, or credentials of another workspace.

Data is encrypted both at rest (AES-256) and in transit (TLS 1.3/HTTPS). Access to production infrastructure requires hardware-backed multi-factor authentication and strict least-privilege role authorization.

6User Rights & Data Erasure

You maintain full ownership of your data. You may at any time export your contacts, campaigns, and audit records, or request complete account erasure. Upon account termination, your data will be permanently wiped from our primary production databases within 30 days.